Frequently Asked Questions

The Product

What is GUMBO?

GUMBO is a refillable oral care system designed to be displayed, not hidden. It includes a glass Ritual Bottle, a ceramic Ritual Cup, and a concentrated mouthwash formula — all designed to make your daily routine feel considered and intentional.

What makes GUMBO different from regular mouthwash?

Most mouthwash comes in disposable plastic bottles designed to be tucked away. GUMBO is built around a refillable system using objects worth keeping — a glass bottle, a ceramic cup — and a formula without the harsh alcohol burn that puts people off mouthwash entirely.

Is GUMBO suitable for sensitive teeth?

Yes. GUMBO is formulated without harsh alcohol and is suitable for daily use on sensitive teeth.

Is GUMBO safe for daily use?

Yes. The formula is designed for daily use as part of your morning or evening ritual.

The Refill System

How does the refill system work?

Fill your Ritual Bottle with water, add a measure of GUMBO concentrate, and your ritual is ready. When you run low, simply order a Refill Bottle — no need to replace the bottle itself. Less waste, same ritual.

How long does a Refill Bottle last?

Each Refill Bottle provides approximately 30 days of daily use.

What's included in The Ritual Kit?

The Ritual Kit includes the Ritual Bottle, the Ritual Cup, and your first Refill Bottle — everything you need to start your ritual from day one.

Shipping

Where do you ship?

We ship across the UK and internationally. See our full Shipping Information page for delivery times and costs.

How long will my order take to arrive?

UK orders typically arrive within 3–5 working days on standard shipping, or 1–2 working days on express. International orders vary by destination — usually 5–14 working days.

Will I get tracking information?

Yes. You'll receive a dispatch email with a tracking link once your order is on its way.

Returns & Refunds

What is your returns policy?

We offer a 30-day return policy on all unopened, unused products. If something isn't right, get in touch and we'll sort it out. Full details on our Returns & Refunds page.

What if my order arrives damaged?

Please email us with a photo and your order number. We'll send a replacement or issue a full refund — no need to return the item.

Getting in Touch

How do I contact you?

You can reach us via our Contact page or email us directly at bob@chewgumbo.com. We aim to respond within 1–2 working days.